FAQs - Eco Gen Contractors

General FAQS

Yes. All the work we carry out from heating to insulation is covered by an insurance-backed guarantee. For more details on this, check the insulation or boilers FAQ section.

We are based in Stranraer. We operate across Scotland but the majority of our work is in Wigtownshire and surrounding areas

Yes. All works we carry out will come with a workmanship and manufacturer guarantee/warranty. This is normally emailed to you after installation, but some documents may be left by our installers or sent out via post at your request.

Funding

ECO funding will cover almost all of the supply and installation costs, so in most cases, you won't be required to pay any contribution. If you choose to upgrade your boiler/ASHP / warranty or change the install location, you may be asked to pay an additional amount for this. We will always let you know if there is anything to pay before we proceed with works.

Yes. Grants of up to £9000 are available for homeowners who don't qualify through ECO or other schemes from Home Energy Scotland. You can top up your grant with the interest-free loan that they offer on energy efficiency improvements.

Insulation

Yes. Ideally your loft should be completely clear of all stored items and boards where possible. If you need assistance with this, we can help, but you'll need to let us know before we book your installation appointment.

We conduct a pre-installation inspection for all properties we carry out insulation work in, which includes assessing the existing ventilation of your property and whether or not any upgrades are required. If we have recommended upgrading your ventilation, this will need to be completed as part of our installation. This is factored in to any quote for insulation works, you will not need to pay extra for ventilation upgrades.

Yes. The measure you have installed will dictate the length of time the work is guaranteed for. Insulation works are covered by GDGC and carry up to a 25 year guarantee.

ASHP

Air source heat pumps shouldn't make more than a low whirring sound providing they're working properly. Generally, they produce noise levels of 40-60 decibels, for comparison, a gas boiler is between 40-60dB and a fridge is around 30-50dB.

In order to keep your guarantee valid, you may be required to service your ASHP annually. The requirements may vary between manufacturers, but it is generally good practice to have this carried out, as you would for a gas boiler.

ASHPs are versatile and can be installed in many locations, but due to the limitations of some houses, we'd need to carefully assess the area to see if you can have an ASHP installed.

Boiler

We can move your boiler for you, no problem. To do this we'll normally need to carry out a free survey to ensure it is possible and the end result will be compliant with regulations.

What People Say

Our Testimonials

CUSTOMER TESTIMONIAL/FEEDBACK

Service Provided:

Install: ASHP & Solar PV

Air source heating and solar panels

Found out about eco gen through Facebook. Install took a week.

Benefits Of The Installation

The team were friendly and professional. Always polite. Always on time. They cleaned up everything after them, every day. House is lovely and warm! The heating is working great. I had 1 heater that didn’t work correctly but after getting in touch with the team, they came back out and repaired it for me. I have already recommended the team to some other people and will definitely recommend them to anyone who is looking for any work to be done.

Brunton, Kirkcolm

CUSTOMER TESTIMONIAL/FEEDBACK

Service Provided:

Install: ASHP & Solar PV

LPG was getting so expensive so we wanted to change our heating system to something cheaper and more efficient. Eco Gen did a great job. It took 2 days maximum and there was very little disruption in the house. Would recommend Eco Gen.

Benefits Of The Installation:

Much cheaper and easier than LPG and its great we don’t need to deal with Calor anymore!

Sherry, Leswalt

CUSTOMER TESTIMONIAL/FEEDBACK

Service Provided:

Installation: 11 Solar Panels With Batteries

I chose Eco Gen because they are a good company and Ritchie has done work for us before. It took no more than 3 days altogether. There was no mess or disruption in the house. The team were very polite, excellent.

Benefits of the install:

Haven’t used as much electricity off the grid. I would 100% recommend Eco Gen, no 200%! They have always done a good job with no problems.

Doyle, Port Logan

CUSTOMER TESTIMONIAL/FEEDBACK

Service Provided:

Installation ASHP (Air Source Heat Pumps) and Solar PV.

I chose Eco Gen because they are local. The whole process took about a week in total. It was done in stages with the heat pump going in first. The boys were brilliant. They couldn’t have been more efficient or obliging. They were first class.

Benefits of the install:

It will be more economical eventually. Our electricity bill has gone up but what we’re saving in electric we are now saving in gas.

Dorans, Stoneykirk